Privacy Policy

Courous is committed to protecting the privacy of website visitors, clients and business contacts. This Privacy Policy explains how information may be collected, used, stored and protected when individuals interact with the website or engage with our consultancy services. We recognise the importance of privacy and aim to handle personal information responsibly and transparently.

Information We Collect

Information may be collected when individuals complete contact forms, request information, discuss projects or communicate with us. Depending on the circumstances, this may include names, telephone numbers, email addresses, company information and project related details. Technical information such as browser type, device data and website usage information may also be collected automatically through website technologies.

How Information Is Used

Information is used to respond to enquiries, provide consultancy services, communicate with clients, prepare proposals, manage projects and improve the quality of our website. Information may also be used to comply with legal obligations, maintain business records and protect legitimate business interests.

Legal Basis for Processing

Where personal information is processed, Courous aims to do so in accordance with applicable legal requirements. Processing may be necessary for responding to enquiries, performing contractual obligations, complying with legal responsibilities or pursuing legitimate business interests in a balanced and reasonable manner.

Storage and Security

We take reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure. While no method of electronic transmission or storage can guarantee complete security, we aim to implement appropriate safeguards to reduce risk and maintain confidentiality.

Information Sharing

Courous does not sell personal information. Information may be shared with trusted service providers, professional advisers, contractors or regulatory bodies where necessary for service delivery, compliance or legitimate business operations. Any sharing of information is undertaken only where appropriate and relevant to the purpose for which the information was collected.

Data Retention

Information is retained only for as long as reasonably necessary. Retention periods may vary depending on the nature of the enquiry, project requirements, legal obligations and business needs. Once information is no longer required, reasonable steps may be taken to securely delete or anonymise it.

Website Analytics

The website may use analytics technologies to understand visitor behaviour and improve website performance. Analytics information generally includes aggregated usage statistics and does not normally identify individuals directly.

Third Party Websites

Our website may contain links to external websites. Courous is not responsible for the content, privacy practices or policies of third party websites. Visitors should review the privacy information provided by those websites independently.

Your Rights

Depending on applicable laws, individuals may have rights relating to their personal information. These rights may include requesting access to information, requesting correction of inaccurate information, requesting deletion of information where appropriate, objecting to certain processing activities and requesting restrictions on processing. Requests will be considered in accordance with legal requirements.

Changes to This Policy

This Privacy Policy may be updated periodically. Updated versions will be published on the website. Continued use of the website after updates indicates acceptance of the revised policy.